Help

Answers for the Stryde desktop app. Plans and prices are on the pricing page.

How do I create an account?

Register on the account page, then open the verification email and confirm your address. The desktop app opens only after the email is verified.

I forgot my password.

Use Forgot password on the account page. If the email has a Stryde account, a reset link is sent to it.

Where do I see my plan and credits?

In the account area on the left side of the app. Both come from your Stryde account on our servers, so they are the same on every computer you sign in on.

I upgraded but my plan has not changed yet.

A plan changes once the payment provider confirms the payment to our servers, usually within a minute. Keep Stryde open or bring it back to the front and it refreshes on its own. Returning to the website after checkout does not by itself change your plan.

Why was a generation refused?

Every generation is checked against your account before anything starts: you must be signed in, your plan must include the feature, and your credits must cover the quoted cost. If any check fails, or our servers cannot be reached, nothing is generated and nothing is charged.

Why was I signed out?

Sessions expire for your security. Sign in again with the same email and your projects, plan and credits are still there.

Windows says it protected my PC when I run the installer.

Choose More info, check the publisher and file name match what you downloaded from Stryde, then Run anyway. Only run installers you downloaded from this website.

What do I need to run Stryde?

Windows 10 or 11 (64-bit) and an internet connection for sign-in, account checks and generation. Nothing else needs to be installed.